He Started a Courier / Delivery Business

I just had a conversation with one of our DeliveryMark customers. “Jack” said it was OK for me to share his story.

Jack had lost his job and was looking around for things to do. He contemplated starting a business. He had a car, not much money, and no experience running a business.

To earn money, he drove for ride-hailing services. He said it was OK, but he really wanted to start his own business. He decided to start a courier / delivery business.

He spoke to a friend who was a lawyer to make sure he had all the paperwork and insurance in place.  He had a couple of buddies who said they would use him.

While he built his courier / delivery business, he kept working for the ride-hailing services.  He made all the deliveries for his new company. He did all the work.  He used DeliveryMark to create the orders, collect signatures, and create proof-of-delivery documents.

Six months later he had enough work to stop driving for the ride-hailing services.   A few months later he brought on two additional drivers on an as-needed basis.  He sent them deliveries when he couldn’t make the deliveries himself. Three months later he was up to six drivers (plus himself) making deliveries.

All them have the DeliveryMark Delivery App on their phones or tablets.  When Jack needs a new driver, he simply has the new driver download the app and they’re ready to go!

* * * * *

This is just one example of our clients sharing their stories with us!  Keep them coming! 

* * * * * 

About DeliveyMark:

DeliveryMark is easy to use and costs only $7 / driver / month for unlimited use. The DeliveryMark Delivery App allows you to create deliveries, collect signatures, track deliveries, take photos, create proof-of-delivery documents and more.

Couriers, Hotshots, Truckers, Bike Messengers , Owner Operators, Fleets, Driveaways, Shippers, Brokers, Retailers, Wholesalers, Dispatchers, and anyone delivering anything can use DeliveryMark.

Visit DeliveryMark.com today and get started!

Deliveries. Your Business. Your Brand.

You run a retail business.  It’s a competitive marketplace and your customers are important to you.  

How do you differentiate yourself to customers?  Better pricing?  Great customer service? Promotions?  New and trendy items or products?

Hey, whatever is working and is successful for you, keep doing it.  And keep testing new ‘stuff’...  Afterall, you know your business better than anyone else.  You also know the effort it takes to acquire new customers and keep current customers happy. It’s not easy.

How about offering deliveries?  

Make it convenient for your customers to purchase from you.  Increase that lifetime value of that customer! Depending upon what you sell, it may make sense to offer deliveries.

If your customers are local, there seems to be various ways to offer deliveries.   

A. One way is to use one of those big online systems that are very ‘trendy’ and popular right now. You can digitally request a delivery and they will have someone come, pick up your product, and have it delivered to the customer.  But…

That’s the easy way out but not necessarily the best thing for your business. Using them, you don’t know who is making the delivery and how they will treat your customer. These delivery people are basically just trying to complete as many deliveries as possible. They do not care about your business.  Remember,  these delivery people are a reflection on you, your business and your brand. When they show up at the destination with your product they represent you.

B. The better way is to handle the delivery yourself.  When I say yourself, I mean you or one of your employees.  

Every contact you have with a customer is an opportunity. A friendly delivery person makes your customer feel appreciated.  Treat them like they’re special. You can also have your delivery person present them with a promotion, coupon, or other message. You control the relationship with your customer.

* * * * * *

When you have one of these outside delivery services make a delivery for you, you are losing control of your customer.  Who is the driver? It seems like a quick and easy solution, but, in the long run, you want to control the relationship with your customer.

How to add Deliveries? Have a car or truck? Have a responsible, friendly, personable employee? You know your business. Think about what you need to offer deliveries. It should not be difficult. We suggest speaking to your attorney and insurance agent to make sure you are not overlooking anything.  

The DeliveryMark Delivery App is step #1.  It’s easy to use and costs only $7 / month / driver for unlimited use. It allows you to create and track deliveries, collect signatures, add comments, take photos, create a proof-of-delivery document and more.  It’s perfect for any type of delivery.

 [ Here’s a previous post on how to add deliveries to your retail business. It gives a general idea of some of the items to consider.]

https://truckerscouriersandmakingdeliveries.blogspot.com/2017/11/adding-local-deliveries-to-your-retail.html  ]

 Adding deliveries is easy.

Visit DeliveryMark.com today and 

Download the DeliveryMark Delivery App.

__________________________________________

About DeliveryMark: Couriers, Messengers, Truckers, Hotshots, Driveaways, Brokers, Retailers,Wholesalers, Manufacturers, and anyone delivery anything can use the DeliveryMark Delivery App.

Proof-Of-Delivery Document proves his driver did not cause damage

A happy DeliveryMark Delivery App client sent us this email.  He quickly resolved an issue by presenting the Proof-Of-Delivery Document to the client, to prove his driver did not damage the delivery.

* * * * * * * * * * 

Dave -

I saw the email you posted from the company that used your proof of delivery to help them get paid.

We had a similar but different situation with a client.  We picked up some boxes for a delivery and one of them was damaged.  At pickup, our driver took a photo of it and made a comment using the app.

The manager at the destination called and questioned us about that one particular box.  We sent him a copy of the epod and he immediately dropped the matter.

I wish we had started using it sooner because we’ve had other similar instances of customers questioning damages on our deliveries.

I thought you’d like to hear some good news!  

Thanks!

[ Name withheld ]

* * * * * * * * * * 

Note: The previous post he is referencing can be found at https://truckerscouriersandmakingdeliveries.blogspot.com/2018/01/courier-delivery-company-used.html

Visit DeliveryMark.com today

Courier, Delivery Company Used the DeliveryMark Proof-Of-Delivery Document to Get Paid

Here's an email we received from a happy DeliveryMark Delivery App client.  He had to present the Proof-Of-Delivery Document to Get Paid.

* * * 

Hi Davey -

I’d just like to share a recent experience we had -

We recently made a delivery for one of our newer clients.  We noticed a few of the boxes were dented when we picked them up so we took photos at both the origin and destination, using the app.

The delivery took place on schedule. Nothing unusual.   Everything seemed OK.

Fast forward a few weeks. The client was overdue with the payment so I called him to  see if there was an oversight with our payment.

He claimed our delivery person dented the boxes. He requested we discount the cost of the delivery.  I politely said No and hung up the phone. I then forwarded a copy of his proof-of-delivery document, containing the photos, to him.  I called him back and he agreed to pay the entire amount.

Thank you DeliveryMark!  Keep up the good work!

Sincerely,

Name-Withheld

--------

Visit DeliveryMark.com today.

Some of our recent #Instagram posts for #DeliveryMark ...

 And please remember to download the DeliveryMark Delivery App. Visit DeliveryMark.com

• Snow, Rain, Shine, Cold, Heat … regardless of the weather… that paperwork has to get there! No excuses!
• Are you a broker? Are you a dispatcher? Do you work with owner operators, hotshot truckers, and/or independent operators? 
• If not for movers, couriers, relocators, truckers, messengers,… the boxes of papers, documents, books, records, supplies, etc… would never get to where they need to be. Their promptness and reliability ensure boxes do not pile up in our offices and businesses
• No Excuses!!! #Couriers#delivering documents regardless of #snow or any other #winter #weatherobstacles that get thrown their way. That’s the best way to keep our clients / customers happy and loyal.
• #Couriers #delivering#construction #architecture #drawings are taking place everyday. #Architects rely on couriers, #bikemessengers, and other #delivery people to get their plans to their #clients

• And a #YouTube video