They have a small courier / delivery business with 3 full-time drivers. They have loyal customers and try to spend a high percentage of their time on marketing to acquire new customers.
Recently they noticed their office manager spending time responding to customers regarding the statuses of their deliveries. This involved receiving a call or text from the customer… then a call or text to the driver… and then a return call or text to the customer.
How can they free-up some of the office manager’s time to assist in prospecting for new clients?
They decided to signed up for DeliveryMark. It’s easy to use, powerful, and inexpensive. Most importantly, they can have their customers register for the free version, and track their own deliveries.
Now, using DeliveryMark, they estimate their office manager handles half the number of calls related to the statuses of deliveries. They hope to improve this number by discussing DeliveryMark with new and current customers. … And their office manager has more time to assist with prospecting for new clients.
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