We received a long email from a DeliveryMark client. Here are some parts of it...
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… It took us a long time but we made the commitment to start using a delivery app.
We’re a small delivery service with 5 drivers. We would typically print and hand a BOL to them or,
if they were out on the road, we’d text them with the details of the
delivery.
In cases where we printed the BOL for the driver, often we
would be delayed getting the signed paperwork back from our driver. Other times
we may never receive the signed paperwork. Yet other times, with all the paper
in our office, we would misplace the paperwork.
In cases where we had to text our drivers, we had no formal
paperwork! The drivers carried a paper
form to complete, and when they made the delivery, collected signatures, dated
and put the time on the paperwork.
One day we had an incident that finally convinced us to start using a Delivery app. …
Two days after a delivery, we received an angry call from a
large, normally reasonable client. They
had received a delivery and the boxes, and contents of the boxes, were
damaged. Our driver said he had
returned the paperwork to us, but we could not find it. We had no proof or documentation to even
contest the client’s accusations.
In the spirit of goodwill and keeping a large client happy,
we did not charge them for the delivery.
We also paid for the damage of contents of the boxes. We always try to
do-the-right-thing by our clients…. But in this case it was financially painful
to our organization.
We started looking for an affordable solution for us to (a)
track deliveries and (b) create a proof-of-delivery document.
We found DeliveryMark. After having a demo, we decided to start using it.
Our drivers immediately understood how to use the
DeliveryMark Delivery App. They like the
convenience of immediately receiving their order, being able to collect
signatures, take photos, etc… and having all the information automatically sent
to our office. They no longer have to
keep track of paperwork and bring it to the office. (They really like and have commented multiple times about not having to
manually return the paperwork to the office.)
The drivers have little reason to come to the office! They can be at home or out on the road, and
receive their orders. They can go to-and-from deliveries more efficiently.
We also like DeliveryMark because we can track the locations
of our drivers and make better business decisions based upon the locations.
… etc…
… I guess I’m kinda rambling but DeliveryMark has been good for us!
We are more efficient, and while
we have not had to use the proof-of-delivery document to contest questions on a
delivery, we use it for record keeping and… we know it’s there in case we need
it!
Thank you to the DeliveryMark Team!
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Call us! Email us! We appreciate your sharing stories with us. It's always great hearing from you. Please keep communicating with us!
We appreciate your business. Thank you for using the DeliveryMark Delivery App.
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About DeliveryMark: Owner Operators, Couriers, Messengers, Truckers, Hotshots, Driveaways, Brokers, Retailers,Wholesalers, Manufacturers, and anyone delivering anything can use the DeliveryMark Delivery App. The DeliveryMark App is also a Proof-of-Delivery app.
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#DeliveryMark #Links
DeliveryMark: https://DeliveryMark.com/
DeliveryMark Apple/IOS app : https://itunes.apple.com/us/app/deliverymark/id1100567340?ls=1&mt=8
DeliveryMark Android app: https://play.google.com/store/apps/details?id=com.deliverymark.deliverymark
Instagram: https://www.instagram.com/deliverymark/
Capterra: DeliveryMark - https://www.capterra.com/p/154868/DeliveryMark/
Pinterest: Start a Delivery Business - https://www.pinterest.com/pin/377317275024589261/
FaceBook: https://www.facebook.com/pg/DeliveryMarkDeliveryApp/about/
#Tracking #Dispatch #ProofOfDelivery #CollectSignatures1
